DoubleDutch Subprocessors

Last updated April 1, 2018

Overview

DoubleDutch, Inc. (“DoubleDutch”) uses certain subprocessors to assist it in providing to its customers the Services as described in the Customer Terms of Use available at https://doubledutch.me/terms-of-service or a master services agreement agreed to by DoubleDutch and Customer (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement or the Data Processing Addendum (“DPA”).

A subprocessor is a third party data processor engaged by DoubleDutch, including entities from within the DoubleDutch Group, that has or potentially will have access to or process Customer Data (which may contain Personal Data). DoubleDutch engages different types of subprocessors to perform various functions as explained in the tables below.

Infrastructure
We use the following subprocessors to provide our cloud infrastructure environment and storage of our Customer Data:

Subprocessor Country of Processing
Rackspace, Inc. USA
Rackspace Ltd. United Kingdom
Amazon Web Services, Inc. USA
Google Inc. USA
Microsoft Azure (Reg only) USA
Microsoft Azure (Reg Only) West Europe

Processing of Customer Content
We work with various subprocessors that monitor, maintain and otherwise support the Services. In order to provide this functionality these subprocessors may, but not necessarily will, have access to Customer Data:

Subprocessor Country Purpose
ZenDesk, Inc. USA Customer Support
Stripe Inc. (Reg Only) USA Registration Payments
Braintree Payments (Reg Only) USA Registration Payments
Paypal Inc. (Reg Only) USA Registration Payments
Square Inc. (Reg Only) USA Registration Payments
Twilio Inc. USA SMS Notifications
Mailgun Technologies Inc. USA Email Delivery
Sendgrid (Reg Only) USA Email Delivery
Fogbugz (Reg Only) USA Bug Tracking
New Relic, Inc. (Reg Only) USA Monitoring
Intercom (Reg only) USA Customer Support
Sentry USA Crash Reporting
Atlassian Pty Ltd. USA Bug Tracking


DoubleDutch Group Subprocessors
DoubleDutch EMEA B.V. is an affiliate of DoubleDutch, Inc. Accordingly, DoubleDutch EMEA B.V. functions as a subprocessor to provide our services:

Subprocessor Country of Processing
DoubleDutch EMEA B.V. Netherlands


Incidental Account Administration and Support Subprocessors
We use the following subprocessors who provide incidental support services and account administration for our Customers. Use of these subprocessors is on a limited basis.

Subprocessor Country Purpose
Google Inc. USA Email and Cloud Storage of Documents
Slack, Inc. USA Team Communication & Support