DoubleDutch Privacy and Security – Subprocessors

DoubleDutch Subprocessors

Last updated June, 2018

Overview

DoubleDutch, Inc. (“DoubleDutch”) uses certain subprocessors to assist it in providing to its customers the Services as described in the Customer Terms of Use available at http://old-doubledutch.flywheelsites.com/terms-of-service/ or a master services agreement agreed to by DoubleDutch and Customer (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement or the Data Processing Addendum (“DPA”).

A subprocessor is a third party data processor engaged by DoubleDutch, including entities from within the DoubleDutch Group, that has or potentially will have access to or process Customer Data (which may contain Personal Data). DoubleDutch engages different types of subprocessors to perform various functions as explained in the tables below. DoubleDutch has adequate data transfer mechanisms in place with its subprocessors.

Infrastructure: We use the following subprocessors to provide our cloud infrastructure environment and storage of our Customer Data:

 

Subprocessor Entity Country 
Rackspace, Inc. USA
Rackspace Ltd. United Kingdom
Amazon Web Services, Inc. USA
Google Inc. USA, Germany, Belgium
Microsoft Azure (Reg Only) USA, West Europe

Processing of Customer Content: We work with various subprocessors that monitor, maintain and otherwise support the Services. In order to provide this functionality these subprocessors may, but not necessarily will, have access to Customer Data:

 

Subprocessor Country Purpose
ZenDesk, Inc. USA Customer Support
Salesforce.com, inc. (Service Cloud) USA Customer Support
Gainsight, Inc. USA Customer Account Administration and Support
ConvoSpark LLC USA Customer On-site Support
Maritz Global Events, Inc. (dba Maritz Travel) USA Customer On-site Support
WalkMe Ltd. USA Customer Support
Skilljar Inc. USA Customer Support
Intercom, Inc. (Reg only) USA Customer Support
eFLEXServices, Inc. Philippines Customer Support
Stripe Inc. (Reg Only) USA Registration Payments
Braintree Payments (Reg Only) USA Registration Payments
Paypal Inc. (Reg Only) USA Registration Payments
Square Inc. (Reg Only) USA Registration Payments
Twilio Inc. USA SMS Notifications
Cloud Elements, Inc. USA Integration Platform
Tableau Software, Inc. USA Data Visualization
HubSpot, Inc. USA Email Services
Mailgun Technologies Inc. USA Email Delivery
SendGrid, Inc. (Reg Only) USA Email Delivery
Atlassian Pty Ltd. USA Bug Tracking
Fog Creek Software, Inc. (Fogbugz) (Reg Only) USA Bug Tracking
New Relic, Inc. (Reg Only) USA Monitoring
Functional Software Inc. (Sentry) USA Crash Reporting

DoubleDutch Group Subprocessors:

DoubleDutch EMEA B.V. is an affiliate of DoubleDutch, Inc.

Accordingly, DoubleDutch EMEA B.V. functions as a subprocessor to provide our services:

 

Subprocessor Country of Processing
DoubleDutch EMEA B.V. Netherlands


Incidental Account Administration and Support Subprocessors: We use the following subprocessors who provide incidental support services and account administration.

Subprocessor Country Purpose
Google Inc. USA Email and Cloud Storage of Documents
Slack, Inc. USA Team Communication & Support
Dropbox, Inc. USA Cloud Storage
Salesforce.com, inc. USA CRM
TROOPS, Inc. USA Slack and Salesforce Integration
FinancialForce.com, inc. USA Customer Invoicing
Bill.com, Inc. USA Customer Invoicing
Nexonia Technologies Inc. USA Employee Expense Reporting
Solium Capital USA Employee Management Software
Zoom Video Communications, Inc USA Online Meeting Provider


This list is subject to change, so please check back frequently for updates. You can also subscribe to these updates by emailing us at dpa@doubledutch.me with a request to subscribe.