DoubleDutch Subprocessors

Last updated March, 2019


DoubleDutch, Inc. (“DoubleDutch”) uses certain subprocessors to assist it in providing to its customers the Services as described in the Customer Terms of Use available at or a master services agreement agreed to by DoubleDutch and Customer (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement or the Data Processing Addendum (“DPA”).

A subprocessor is a third party data processor engaged by DoubleDutch, including entities from within the DoubleDutch Group, that has or potentially will have access to or process Customer Data (which may contain Personal Data). DoubleDutch engages different types of subprocessors to perform various functions as explained in the tables below. DoubleDutch has adequate data transfer mechanisms in place with its subprocessors.

Infrastructure: We use the following subprocessors to provide our cloud infrastructure environment and storage of our Customer Data:

Subprocessor Entity Country 
Rackspace, Inc. USA
Rackspace Ltd. United Kingdom
Amazon Web Services, Inc. USA
Google Inc. USA, Germany, Belgium
Microsoft Azure (Reg Only) USA, West Europe


Processing of Customer Content: We work with various subprocessors that monitor, maintain and otherwise support the Services. In order to provide this functionality these subprocessors may, but not necessarily will, have access to Customer Data:

Subprocessor Country Purpose
ZenDesk, Inc. USA Customer Support, Inc. (Service Cloud) USA Customer Support
Gainsight, Inc. USA Customer Account Administration and Support
ConvoSpark LLC USA Customer On-site Support
Maritz Global Events, Inc. (dba Maritz Travel) USA Customer On-site Support
WalkMe Ltd. USA Customer Support
Skilljar, Inc. USA Customer Support
Intercom, Inc. (Reg only) USA Customer Support
eFLEXServices, Inc. Philippines Customer Support
Stripe Inc. (Reg Only) USA Registration Payments
Braintree Payments (Reg Only) USA Registration Payments
Paypal Inc. (Reg Only) USA Registration Payments
Square Inc. (Reg Only) USA Registration Payments
Twilio, Inc. USA SMS Notifications
Cloud Elements, Inc. USA Integration Platform
Tableau Software, Inc. USA Data Visualization
HubSpot, Inc. USA Email Services
Mailgun Technologies, Inc. USA Email Delivery
SendGrid, Inc. (Reg Only) USA Email Delivery
Atlassian Pty Ltd. USA Bug Tracking
Fog Creek Software, Inc. (Fogbugz) (Reg Only) USA Bug Tracking
New Relic, Inc. (Reg Only) USA Monitoring
Functional Software, Inc. (Sentry) USA Crash Reporting
Ping Identity Corporation USA Single Sign-On Middleware


DoubleDutch Group Subprocessors:

DoubleDutch EMEA B.V. is an affiliate of DoubleDutch, Inc.

Accordingly, DoubleDutch EMEA B.V. functions as a subprocessor to provide our services:


Subprocessor Country of Processing
DoubleDutch EMEA B.V. Netherlands

Incidental Account Administration and Support Subprocessors: We use the following subprocessors who provide incidental support services and account administration.

Subprocessor Country Purpose
Google Inc. USA Email and Cloud Storage of Documents
Slack, Inc. USA Team Communication & Support
Dropbox, Inc. USA Cloud Storage, inc. USA CRM
TROOPS, Inc. USA Slack and Salesforce Integration, inc. USA Customer Invoicing, Inc. USA Customer Invoicing
Nexonia Technologies Inc. USA Employee Expense Reporting
Solium Capital USA Stock Management Software
Zoom Video Communications, Inc USA Online Meeting Provider

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