Last Updated: February 2018
- What personal data do we collect from you?
Personal data you provide to us
When using the App you may provide us with personal data. Personal data includes all personally identifiable information (PII) and data that directly or indirectly identifies you such as your name, email address, phone number and location data. You control how much information you provide through the App. To use our App you must provide an email and username, and you will set a password. If you did not submit this information yourself, we have received this information from the event organizer, to invite you to use the App and to prepopulate certain fields in the App. An App Provider may request additional information about you beyond a user name and email address. It is up to you how much additional personal information you share with us, the event organizer, and the other attendees. When using the App you may choose to create social profiles that display your name, job title, company, links to your social profiles (Facebook, Twitter and LinkedIn) and activity. In addition to the above, you can fill out an “About Me” text box to provide additional information about yourself, as well as contribute through posts, comments, surveys, messages, poll responses and any other App related functions or features that may be available to you. Please do not include personal information in your posts, comments, surveys, messages or poll responses. If you are an event organizer you may also provide us with conference agendas, customer lists, exhibitor lists and other information.
Personal data we collect through your use of our App or Website
We collect limited personal data from you through your use of our App or Website. The only data we actively collect from you beyond that which you choose to provide are your IP address, browser software, operating system and the time and date on which you visited the App or Website. In addition, we may also track your usage of the App for statistical and research purposes by means of cookies.
- For what purpose do we use or process your personal data?
We process your personal data for the following purposes:
- Providing you with information about the event that you are attending;
- Enabling App features such as “check-ins”, surveys/polls, messaging, channels, agenda sessions, exhibitors, recommendations, speakers and locations;
- Prepopulating App fields such as conference agendas, attendee lists, exhibitor lists and location information;
- Showing your App contributions on the activity feeds in the App;
- For analytics and market research to perform our services;
- Sending emails or push notifications in relation to the event; and,
- Processing complaints, handling disputes, performing audits and meeting statutory requirements
- With whom do we share your personal data?
We do not share your personal data with third parties, unless we have a good reason to do so.
Other users of the App will be able to see limited information such as your profile and contributions. Apart from the first and last name on your profile, we do not share your personal data with attendees. The only information that is visible to attendees is the information you decide to actively share on your profile or contribute to the App.
We may share some of your information with exhibitors if you: click on “more information” on an exhibitor dashboard; allow the exhibitor to scan your contact information at the event; click consent on a pop-up box in the App; or click to consent to receive exhibitor offers tailored to your profile.
Legal Requirements and Law Enforcement
We will share personal information where we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request; detect, prevent, or otherwise address fraud, security or technical issues; or protect against harm to the rights, property or safety of DoubleDutch, our users or the public as required or permitted by law.
Other third parties
- Security of your personal information
In accordance with the applicable laws and regulations, we have taken adequate technical and organizational measures to safeguard the security of your personal information. We store the personal information that we process on a secure database that is protected by technical access controls. We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Please be advised that while we strive to protect your personally identifiable data, we make no guarantees or assurances about our ability to prevent any such loss, access or misuse and are not responsible in the event that such loss or misuse occurs.
- What are your rights?
In compliance with the Privacy Shield Principles, DoubleDutch commits to resolve complaints about our collection or use of your personal information. Additionally, based on the Dutch Data Protection Act (Wet bescherming persoonsgegevens) and similar local laws that pertain to the countries in which our companies have nexus, you may request to review, change or remove your personal data. European Union or other covered individuals with inquiries or complaints regarding our Privacy Shield policy should first contact DoubleDutch by email by including your full name and sending to firstname.lastname@example.org. We will contact you within thirty (30) business days after receipt of a request to review, change or remove your personal data.
If the complaint cannot be resolved through DoubleDutch’s internal processes, it will be referred to Judicial Arbitration and Mediation Services, Inc., (JAMS) under the JAMS International Mediation Rules, which are accessible on the JAMS website at www.jamsadr.com/rules-international-rules. JAMS mediation may also be commenced as provided for in the JAMS International Mediation Rules. You may also submit a claim directly to JAMS through the following site, which is maintained by JAMS: https://www.jamsadr.com/global-reach/file-an-eu-us-privacy-shield-or-safe-harbor-claim. Finally, you will also have the possibility to invoke binding arbitration under certain conditions.
The services of JAMS are provided at no cost to you.
DoubleDutch is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC) and the applicable EU Supervisory Authority. In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles. If applicable, under EU law, You may lodge a complaint with our arbitration provider, JAMS, or the applicable Supervisory Authority.
If applicable, under EU law, You may: withdraw consent for processing your personal information at any time; object to or restrict processing; or request DoubleDutch to provide you a copy of your personal information, information about processing, or a correction or deletion of your personal information.
- Cookies and similar technologies
At this time we do not respond to browser ‘do not track’ signals, as we await the development of industry standards for how such signals should be interpreted.
Appendix 1 lists the types of Cookies we use and their purpose.
- Additional Information and Contacts
Children Under the Age of 13
California Privacy Rights
California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year, free of charge, information about the personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to us in writing.
If you have questions about our use of your personal data, please contact us at:
|DoubleDutch, Inc. and its Subsidiaries’
Data Protection Officer:
Attn: Legal Department
44 Tehama, Suite 502,
San Francisco, CA 94105
Appendix 1: Cookies and Purpose
We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them). We use the following types of cookies for the purposes explained in this chart:
|Essential operation||These cookies are necessary in order for you to move around the service as you request. It allows us to recognize what type of attendee, exhibitor, or other subscriber you are so that we can then accordingly provide services.|
|Functional||These cookies allow us to use certain features of the service in accordance with the choices that you make. These cookies mean that if you continue to use the services or return to the services, we can then provide services tailored for you based on the choices you have made or asked us to hold like your username or your customizations.|
|Performance and Analysis||We use performance cookies to help us provide a better user experience for you based on optimizing the services and constantly optimizing the features and performance. We may also obtain information from features that you open or access or click on. This information tells us about the effectiveness of certain features and helps ensure that the content and features we provide are optimized for your interests.|