DoubleDutch Privacy Policy

For Bonnier Attendees and Registrants

Applicable only to Attendees and Registrants for events arranged by Bonnier News AB and/or its affiliated companies, which may also be referred to as “App Partner” below.

This Privacy Policy is between the end user (“you”, “your” or “End User”) of the software application (“Licensed Application” as described in the EULA, ), web-based registration portal (together, with the Licensed Application, the “Apps”) and/or website, (“Website”), and DoubleDutch, Inc., our subsidiaries DoubleDutch EMEA B.V. and DoubleDutch (Hong Kong) Limited, and our international subsidiaries (collectively “DoubleDutch”, “we”, “us” or “our”), who primarily acts as a Processor who collects and processes information on behalf of the App Partner (as described in the EULA), a Controller. The App Partner may also have their own Privacy Policy linked in the Licensed Application. DoubleDutch will only process your personal information (excluding Usage Information, as defined below under paragraph 1 b) as a processor in accordance with the App Partner’s instructions. The standard DoubleDutch Privacy Policy available at shall not apply if you are an attendee or registrant of an event arranged by Bonnier News and/or its affiliated companies.

Please read this policy carefully, as it describes the use of your Personal Information (as defined in the EU Data Protection Directive 95/46/EC, or after May 25, 2018, the General Data Protection Regulation). We may update this policy from time to time, and will announce this on our Website or in the Apps.  

DoubleDutch, Inc. complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively.  DoubleDutch, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit

1. What personal data do we collect from you on behalf of our App Partner?

a. Personal data you provide to App Partner through your use of our App

The processing of your personal data that you provide to our App Partner through your use of our App is governed by the privacy policy communicated to you by the App Partner. Please read App Partner’s policy for information on what categories of data is processed, the purposes and legal basis of the processing of your personal data. Any questions related to the use of your personal data for which App Partner is a controller must be directed to App Partner.

Below you can find additional information about how our App works and what personal data the App Partner may process when you use the App. The App Partner normally collects your personal data (i) when the App Partner enters your information into our Apps, when permitted; and/or (ii) when you voluntarily and explicitly enter personal data into our Apps.

To use our Apps, you must provide an email and username, and you will set a password. The App Provider may request additional information about you. Our Apps are flexible and allow the App Partner to collect a variety of personal data from and about you, including organization, title, social media account information, and other information including but not limited to dietary preferences, interests, opinions, and activities. It is up to you how much additional personal information you share. In addition to the above, you can fill out an “About Me” text box to provide additional information about yourself, as well as contribute through posts, comments, surveys, messages, poll responses, and any other App-related functions or features that may be available to you. The App Partner may also provide us with conference agendas, customer lists, exhibitor lists, and other information.

b. Personal data we collect through your use of our Apps or Website

We collect limited personal data from you through your use of our Apps or Website. The only data we actively collect from you (beyond that which you choose to provide as described in the previous paragraph 1 a)) are your IP address, browser software, operating system, and the time and date on which you visited the Apps or Website, and we may also track your usage of the Apps by means of cookies (collectively, “Usage Information”). DoubleDutch acts as a Controller of the Usage Information described in this paragraph. Any questions related to the use of your Usage Information should be directed to DoubleDutch.

2. For what purpose do we use or process your personal data?

DoubleDutch does not use your personal data described under paragraph 1 a) above for any purpose other than to provide services that our App Partner has contracted us to provide through our Apps, or as required by law.   For individuals that are from the European Economic Area (EEA), the legal basis for collecting and using their personal information will be the legal basis determined by App Partner, which may be a legitimate interest where the processing is in our App Partner’s legitimate interests and not overridden by the individual’s data protection interests, or fundamental rights and freedoms. 

We may process your personal data (excluding Usage Information) on behalf of App Partner for the following purposes, subject to the App Partner’s instructions:

    • Providing you with information about the event that you are attending;
    • Performing our services;
    • Enabling App features such as “check-ins”, surveys/polls, messaging, channels, agenda sessions, exhibitors, recommendations, speakers and locations;
    • Prepopulating App fields such as conference agendas, attendee lists, speaker lists, exhibitor lists, and location information provided by the App Partner;
    • Showing your App contributions on the activity feeds in the event App;
      • Sending emails or push notifications in relation to the event; and,
    • Processing complaints or customer service inquiries, handling disputes, performing audits and meeting statutory requirements.

We do not use automated decision-making when processing personal information.  Please refer to the App Partner’s privacy policy for information to learn more about their use of personal information.

Usage Information (defined in paragraph 1 b) is only used for statistical and research purposes.

Please note that we may aggregate and anonymize information about the use of our Apps in order to improve our Apps. If information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, DoubleDutch may use it for any business purpose.

3. With whom do we share your personal data?

We do not share your personal data with third parties, unless we have a good reason to do so and such sharing is permitted by law.

We only share your personal data for which our App Partner is controller in accordance with the instructions from our App Partner. Please read their privacy policy for further information.

We may provide personal information to our affiliates or other trusted businesses or persons to process that information for us, based on our instructions and in compliance with our Privacy Policy and any other applicable confidentiality and security measures. For example, we might use data processors to handle complaints, to resolve customer service inquiries from you or App Partner’s event organizers, to facilitate internal support operations for DoubleDutch, to send newsletters or other event information on our or the event organizer’s behalf, or to share information with third parties in other similar cases if you have provided your consent to such data sharing. We will not sell to any third party the personal information or data that you provide to us.

Payment Processors

If the App Partner elects to collect payment from you, DoubleDutch uses third-party payment processors to process payments. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to the third-party processor the App Partner selects, whose use of your personal information is governed by their privacy policy.

Legal Requirements and Law Enforcement

We will share personal information where we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request; detect, prevent, or otherwise address fraud, security or technical issues; or protect against harm to the rights, property or safety of DoubleDutch, our users or the public as required or permitted by law.

Other Third Parties

As an extension to this Privacy Policy and if requested by a partner company for transfer of personal data outside the European Economic Area, we may enter into EU Standard Contractual Clauses to comply with our legal obligations.

Corporate Organization

In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

4. Security of your personal information

In accordance with applicable laws and regulations, we have taken adequate technical and organizational measures to safeguard the security of your personal information. We store the personal information that we process on a secure database that is protected by technical access controls. We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. Please be advised that while we strive to protect your personally identifiable data, we make no guarantees or assurances about our ability to prevent any such loss, access, or misuse.

  1. What are your rights?

a. Personal Data for which App Partner is the controller

Please direct your requests to exercise your rights to access, deletion and your other data subject rights under the GDPR to App Partner in accordance with their privacy policy. If the App Partner requests DoubleDutch to remove the personal data of an individual to comply with GDPR, DoubleDutch will process this request within 30 days.

b. Usage Information

Please direct your requests to exercise your rights to access, deletion and your other data subject rights under the GDPR to DoubleDutch regarding all Usage Information.

In compliance with the Privacy Shield Principles, DoubleDutch commits to resolving complaints about our collection or use of your personal Usage Information. Additionally, based on the Dutch Data Protection Act (Wet bescherming persoonsgegevens) and similar local laws that pertain to the countries in which our companies have nexus, you may request to review, change, or remove your personal data. European Union, Swiss, or other covered individuals with inquiries or complaints regarding our Privacy Shield policy should first contact DoubleDutch by email by including your full name and sending it to  We will contact you within thirty (30) business days after receipt of a request to review, change, or remove your personal data.

If the complaint regarding the Usage Information cannot be resolved through DoubleDutch’s internal processes, it will be referred to Judicial Arbitration and Mediation Services, Inc., (JAMS) under the JAMS International Mediation Rules, which are accessible on the JAMS website at  JAMS mediation may also be commenced as provided for in the JAMS International Mediation Rules. You may also submit a claim directly to JAMS through the following site, which is maintained by JAMS: Finally, you will also have the possibility to invoke binding arbitration under certain conditions.

The services of JAMS are provided at no cost to you.

DoubleDutch is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC) and the applicable EU or Swiss Supervisory Authority. In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles. If applicable, under EU or Swiss law, You may lodge a complaint with our arbitration provider, JAMS, or the applicable Supervisory Authority.

6. Cookies and similar technologies

We use cookies and web beacons in our Apps and on our Website. DoubleDutch is the controller of any personal data processed through such cookies and web beacons. A cookie is a small text file that is delivered with pages from the Apps or Website and which is stored by your browser on the hard drive of your computer or on your smartphone. Cookies have various functions, for example, a cookie can store your language preferences or password token. Web beacons are electronic files invisibly embedded on web pages or in email to permit the sender to track online movements of web users. Cookies and web beacons do not usually contain any information that could personally identify you.

At this time we do not respond to browser ‘do not track’ signals, as we await the development of industry standards for how such signals should be interpreted.

Appendix 1 lists the types of Cookies we use and their purpose.

You can turn off the use of cookies via the settings on your computer or your smartphone. Please note, turning off cookies can result in some functions of the website or Apps not working properly. You may directly opt-out from Google Analytics cookies by contacting Google here: Google_Opt_Out.

7. Additional Information and Contacts

Children Under the Age of 13

Our services are directed to the general public. We do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing that children under the age of 13 are accessing our Website or using our Apps or services. If we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 13, or if you wish to remove publicly available content, please contact us at or the mailing address in this Privacy Policy.

California Privacy Rights

California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year, free of charge, information about the personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to us in writing.

Retention Period

DoubleDutch will retain your personal data in accordance with App Partner’s instructions, including any applicable terms in the agreement between App Partner and DoubleDutch and App Partner’s use of App functionality, and as required or permitted by applicable law. If required by law, as is the case to comply with the Children’s Online Privacy Protection Act (COPPA), we will nullify such personal information by erasing it from our database. 

Limitations of Privacy Policy

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in the Apps or services, or at an event or function supported by DoubleDutch technologies. Our Privacy Policy does not cover the information practices of other companies and organizations who may advertise through our Apps, and who may use technologies to serve ads or offer relevant information to you.

If you have questions about our use of your personal Usage Information, please contact us at:

DoubleDutch, Inc. and its Subsidiaries’

Data Protection Officer:

Kasper Jeppesen

Attn: Legal Department

44 Tehama Street, Suite 502

San Francisco, CA 94105 USA

Please refer to the App Partner’s Privacy Policy for the App Partner contact information.

If you have questions about the event organizer’s use of your personal data, we recommend that you read and review the privacy policy of the event organizer and contact the event organizer if you have questions.

Appendix 1: Cookies and Purpose

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them). We use the following types of cookies for the purposes explained in this chart:

Cookie Type Purpose
Essential Operation These cookies are necessary in order for you to move around the service as you request. It allows us to recognize what type of attendee, exhibitor, or other subscriber you are so that we can then accordingly provide services.
Functional These cookies allow us to use certain features of the service in accordance with the choices that you make. These cookies mean that if you continue to use the services or return to the services, we can then provide services tailored for you based on the choices you have made or asked us to hold like your username or your customizations.
Performance and Analysis We use performance cookies to help us provide a better user experience for you based on optimizing the services and constantly optimizing the features and performance. We may also obtain information from features that you open or access or click on. This information tells us about the effectiveness of certain features and helps ensure that the content and features we provide are optimized for your interests.
Third Party We can allow our business partners to use cookies on or the service as indicated for the same purposes as we provide you with services, including gathering information about your online and in-App activities over time and across our services. We can also use service providers acting on our behalf to use cookies for the purposes described above.