Service Provided by Package

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Package Self-Service Starter Premium Premium Plus
Account Level Onboarding Tech Touch
Self Service
Tech Touch
Self Service
8 weeks of onboarding (includes one onboarding experience with milestone-based touchpoints and first event implementation support) 8 weeks of onboarding (includes one onboarding experience with milestone-based touchpoints and first event implementation support)
Customer Success Management Tech Touch
Self Service
Tech Touch
Self Service
Designated Customer Success Manager (monthly touchpoints as needed) Designated Customer Success Manager
(2 monthly touchpoints as needed)
Event Organizer Customer Support Phone:
US (Toll Free): +1 (888) 932-3788
NL (Local): +31 85 8885 998
UK (Toll Free): +44 800 011 9867
No Yes Yes Yes
Event Organizer Customer Support Email:
customersupport@doubledutch.me
24/7 / 365
<8 hour response
24/7 / 365
<4 hour response
24/7 / 365
<4 hour response
24/7 / 365
<2 hour response
Attendee Customer Service Through App or Email:
attendeesupport@doubledutch.me
24/7 / 365
<2 hour response
24/7 / 365
<2 hour response
24/7 / 365
<2 hour response
24/7 / 365
<2 hour response
Exhibitor Customer Support Email:
exhibitorsupport@doubledutch.me
24/7 / 365
<3 hour response
24/7 / 365
<3 hour response
24/7 / 365
<3 hour response
24/7/365
<3 hour response