Service Provided by Package

Package Basic Premium Enterprise Ultimate Micro add-on
App Launch Engagement App implementation kickoff call and email-based project timeline support Designated Customer Success Manager Designated Customer Success Manager Designated Customer Success Manager Based on Package
Training Group Group + 1:1 Post-Training Consultation w/ CSM Group + 1:1 Post-Training Consultation w/ CSM Group + 1:1 Post-Training Consultation w/ CSM Based on Package
Event Organizer Customer Service Phone:
US (Toll Free): +1 (888) 932-3788
NL (Local): +31 85 8885 998
UK (Toll Free): +44 800 011 9867
Monday-Friday
US: 9 am to 5 pm PT
EMEA: 7 am to 3 pm GMT
Monday-Friday
US: 9 am to 5 pm PT
EMEA: 7 am to 3 pm GMT
Monday-Friday
US: 9 am to 5 pm PT
EMEA: 7 am to 3 pm GMT
Monday-Friday
US: 9 am to 5 pm PT
EMEA: 7 am to 3 pm GMT
Based on Package
Event Organizer Customer Service Email:
customersupport@doubledutch.me
Monday-Friday
US: 9 am to 5 pm PT
EMEA: 7 am to 3 pm GMT
1 business day SLA
Monday-Friday
US: 9 am to 5 pm PT
EMEA: 7 am to 3 pm GMT
1 business day SLA
On Event day: 4 hour SLA
Monday-Friday
US: 9 am to 5 pm PT
EMEA: 7 am to 3 pm GMT
1 business day SLA
On Event Day: 2 hour SLA
Monday-Friday
US: 9 am to 5 pm PT
EMEA: 7 am to 3 pm GMT 1 business day SLA
On Event Day: 2 hour SLA
Based on Package
Attendee Customer Service Through App or Email:
attendeesupport@doubledutch.me
24/7/365
4 hour SLA
24/7/365
2 hour SLA
24/7/365
2 hour SLA
24/7/365
2 hour SLA
Based on Package
Event Organizer Customer Service Email:
customersupport@doubledutch.me
24/7/365
1 business day SLA
24/7/365
1 business day SLA
On Event Day: 4 hour SLA
24/7/365
4 hour SLA
On Event Day: 2 hour SLA
24/7/365
4 hour SLA
On Event Day: 2 hour SLA
Based on Package
Exhibitor Customer Service Email:
exhibitorsupport@doubledutch.me
24/7/365
1 business day SLA
On Event Day: 4 hour SLA
24/7/365
4 hour SLA
On Event Day: 2 hour SLA
24/7/365
4 hour SLA
On Event Day: 2 hour SLA